Refund policy

Returns, Exchanges & Warranty Policy

At DreamAudio, we believe that high-fidelity audio is a long-term investment in musical enjoyment. As a family-owned Canadian audio retailer, we are committed to providing exceptional service, carefully selected products, and a personalized shopping experience.

Please review our return, exchange, and warranty conditions before placing your order.

1. Returns & Exchanges

For voluntary returns or exchanges of non-defective products, the following conditions apply:

1. Return or exchange requests must be submitted within 14 business days of delivery.
2. All returns and exchanges require prior authorization from DreamAudio.
3. A 15% restocking fee applies to approved voluntary returns and exchanges.
4. Products must be brand new, unused, unopened, and in their original factory-sealed packaging, including all accessories, manuals, and documentation.
5. Proof of purchase is required.
6. Customers are responsible for return shipping costs, including appropriate insurance.
7. Original shipping costs incurred by DreamAudio may be deducted from the refund, even when complimentary shipping was provided, provided these conditions were clearly disclosed before purchase.
8. Unauthorized returns may be refused when permitted by applicable law.

These conditions apply exclusively to voluntary returns and exchanges and do not limit any rights provided by applicable consumer protection legislation.

2. Return Authorization

Before returning a product, please contact DreamAudio and provide:

• Order number
• Purchaser's full name
• Product name and model
• Reason for the return or exchange

If approved, DreamAudio will provide a Return Merchandise Authorization (RMA) number and shipping instructions.

Please do not ship merchandise before receiving authorization, except where applicable law permits otherwise.

3. Defective or Damaged Products

If your product arrives damaged, defective, or not as described, please contact DreamAudio as soon as possible.

We recommend reporting visible shipping damage within 7 days of delivery and providing photographs of the product and packaging to help us process your claim efficiently.

This recommended reporting period does not limit your statutory rights.

Depending on the circumstances and applicable laws, defective products may qualify for repair, replacement, refund, or other legally available remedies.

Restocking fees do not apply when a return or remedy is required by law.

4. Manufacturer's Warranty & Legal Guarantees

Products sold by DreamAudio may include a manufacturer's warranty, with coverage varying by brand and product.

DreamAudio will assist customers with warranty claims and coordinate with authorized Canadian distributors or manufacturers where appropriate.

In addition to any manufacturer's warranty, products are covered by applicable legal guarantees, including those provided under Québec's Consumer Protection Act.

These legal guarantees apply independently of the manufacturer's warranty and cannot be excluded or restricted by this policy.

5. Special Orders — Final Sale

Special-order products are items specifically sourced, configured, or ordered at a customer's request and clearly identified as special orders before purchase.

Voluntary returns and exchanges are not accepted for special-order products unless otherwise agreed in writing.

Cancellation requests are subject to the terms disclosed and agreed upon before purchase, as well as applicable law. Any cancellation charges must comply with applicable legislation.

Special-order products remain fully covered by applicable legal guarantees and statutory cancellation rights.

6. Refunds

Approved voluntary refunds will be processed after DreamAudio receives and inspects the returned merchandise.

Applicable restocking fees and previously disclosed shipping deductions will be reflected in the refund.

Refunds will generally be issued to the original payment method.

Where applicable law requires a different refund procedure or deadline, those legal requirements will prevail.

7. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights or legal guarantees.

In particular, statutory cancellation rights for online purchases and legal remedies for defective or non-conforming products remain fully applicable.

8. Contact DreamAudio

For assistance with a return, exchange, damaged shipment, or warranty claim, please contact us:

Email: question@dreamaudio.ca
Phone: 514-838-7711